Hybrid Service Desk Architect: AI-Driven ITSM

HelloKindred is seeking a Service Desk Architect to lead the design and transformation of End User Support in a hybrid environment. You will define operating models, governance, data flows, and supplier frameworks across multiple teams and banks to drive resilience and user experience.

The role emphasizes automation, AI-assisted support, and continual improvement while aligning with regulatory controls and outsourced delivery models. A strong background in Financial Services is preferred.