Hybrid Technical Support Analyst – SaaS (Ottawa)

TrueContext in Ottawa is seeking a technical support specialist to own tickets from start to finish, diagnosing issues across API, data flows, and mobile platforms. You will work across email, portal, and phone to understand customer goals and deliver clear resolutions.

The role emphasizes reproducing problems, narrowing causes, and communicating fixes to both technical and non-technical users. A hybrid office setup and late-shift hours are part of the job, with on-call coverage as needed.