Hybrid Technical Support Engineer — AI & SQL Pro

Medidata is seeking a Technical Support Engineer in Greater London for a hybrid role, acting as the primary liaison between support and core engineering. You will handle work requests, develop fixes, and document resolutions for internal and external customers.

You will diagnose issues across databases, OS, network, and hardware, craft SQL scripts, and leverage AI tools like Copilot and Gemini to draft knowledge base content and support materials.