IT & Software

Hybrid Technical Support Engineer — Complex Issue Resolver

Magnetforensics

United Kingdom · Nationwide · United Kingdom

Magnet Forensics is seeking a Technical Support Engineer to diagnose and resolve complex customer issues with autonomy and collaboration. You will mentor peers, contribute to knowledge bases, and drive continuous improvement across support tooling and processes.

The role reports to the Manager, Technical Support and requires strong communication, deep troubleshooting, and experience with Salesforce Service Cloud.

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Reference: WJ-766_22233638

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