Hybrid Technical Support Engineer II: Discovery & Triage

Alloy Inc. seeks a Technical Support Engineer II in London to engage with customers and clarify technical issues. This position emphasizes direct interaction and problem-solving to improve the customer support experience, operating in a hybrid environment. Successful candidates will have a background in technical support and strong communication skills.

Key responsibilities include triaging incoming support cases and leading customer discovery conversations while maintaining clear documentation and collaboration with senior engineers. Benefits include unlimited holiday, pension contributions, and health care.