IAM Operations and Security Manager

Lead enterprise IAM operations at Canada Life in Toronto, focusing on identity lifecycle management and identity security governance. This is a permanent full-time leadership role. The IAM Operations Manager oversees service delivery, control effectiveness, and cyber resilience across enterprise identity capabilities. The mandate combines IAM operations with identity security governance, threat reduction, and risk management. It covers provisioning, privileged access, CIAM, MFA, directory services, and monitoring. Key Responsibilities:

Lead provisioning, deprovisioning, access changes, and directory services Manage teams, suppliers, SLAs, KPIs, and service delivery Oversee audits, compliance remediation, and access governance controls Drive automation, continuous improvement, and operational excellence Develop identity metrics and executive reporting dashboards Requirements:

10+ years managing enterprise IAM operations Experience with IGA, PAM, MFA, SSO, and Active Directory Experience with cloud identity platforms Knowledge of IAM governance, audits, risk, and compliance Leadership experience with operational and security-focused teams Apply enterprise IAM leadership, identity governance, and operational expertise to strengthen Canada Life’s Toronto-based security operations.

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