IAM Service Operations Engineer

In this role you will manage Identity and Access Management operations to protect user identities and access across the enterprise. You will work within cross-functional teams to handle SailPoint IdentityNow incidents, provisioning, and certification campaigns, ensuring secure governance and compliance. You’ll collaborate with internal support to improve IAM processes and deliver automation for operational efficiency. The position combines hands-on IAM work with incident, change, and reporting activities, contributing to scalable, secure access controls. This role offers a meaningful opportunity to shape identity governance at scale.

• 25 days’ holiday
• Private Medical Health care via Vitality
• Pension contribution
• Life Assurance
• Professional certifications supported
• Retail discounts for lifestyle benefits

• Manage IAM day-to-day activities including incidents, service requests, and access provisioning
• Coordinate and deliver access certification campaigns and reviews
• Operate SailPoint IdentityNow for governance, provisioning, and reporting
• Handle Azure group and cloud engineering account requests
• Maintain audit-ready reports and dashboards for identity governance
• Participate in incident, change, and request fulfilment processes
• Develop or support automation using SailPoint workflows and ServiceNow integrations
• Collaborate with internal support teams to maintain secure access controls and compliance

• Experience with Identity and Access Management in an enterprise environment
• Hands-on experience with SailPoint IdentityNow (governance, provisioning, certification, reporting)
• Experience using ServiceNow for incidents, requests, changes
• Ability to create and maintain access-related reports and audit information
• Understanding of joiner/mover/leaver processes and access lifecycle
• Experience managing change requests per change controls
• Experience coordinating access certification campaigns and audit evidence collection
• Experience building or supporting automation with SailPoint workflows and ServiceNow integrations
• Experience working in Agile environments (sprint planning, backlogs)

• Strong communication and stakeholder management
• Ability to work independently and collaborate with technical and business teams
• Organized with good documentation and record-keeping
• SailPoint IdentityNow administration, workflows, reporting
• ServiceNow incident, request, change, and workflow management
• Azure group management and cloud engineering account requests