IBM i Tech Support Analyst — Troubleshooting Expert

Fortra in Canada seeks a Technical Support Analyst - IBM i to be a key customer contact for troubleshooting complex issues. You will analyze configurations, diagnose problems, and coordinate with internal teams to deliver accurate resolutions in a timely manner.

You will mentor colleagues during escalations, document feature requests when needed, and contribute to knowledge base content. Strong communication and independent work are essential to succeed in this role.