IBMS (Operative BMS) Techno-Functional Analyst

IBMS (Operative BMS) Techno-Functional Analyst

Job Title: IBMS (Operative BMS) Techno-Functional Analyst
Job Type: Full Time
Location: Toronto, ON (Onsite)

Job Description

We are seeking an experienced IBMS (Operative BMS) Techno-Functional Analyst with strong hands-on expertise in Operative IBMS/BMS , application support, and SQL-based troubleshooting. The ideal candidate will have a good understanding of broadcast/media workflows and experience supporting scheduling, ad sales, traffic, and billing applications.

Key Responsibilities

• Provide L1/L2/L3 application support for Operative IBMS/BMS in a helpdesk environment
• Troubleshoot issues across scheduling, ad sales, traffic, and billing modules
• Manage incidents, service requests, and user queries through ticketing tools
• Perform SQL-based troubleshooting, data validation, and corrective fixes
• Investigate data inconsistencies and system integration issues
• Conduct Root Cause Analysis (RCA) and ensure SLA compliance
• Support user access, application configurations, and minor enhancements
• Collaborate with sales, traffic, finance, and technical teams
• Support application issues within VDI, VPN, and EUC environments

Required Skills

• Strong hands-on experience with Operative IBMS/BMS
• Knowledge of broadcast/media workflows including scheduling, ad sales, traffic, and billing
• Strong SQL and database troubleshooting skills
• Experience with Helpdesk/EUC application support
• Familiarity with ServiceNow, JIRA, or similar ticketing tools
• Strong analytical, troubleshooting, and communication skills
• Understanding of VDI, VPN, and infrastructure/EUC environments
• Knowledge of system integrations and reporting tools