ICT Network Engineer

Salary: £35,000 - 47,000 per year

Requirements

• Strong experience with Cisco CUCM and UCCE
• Good knowledge of Microsoft Teams and SIP
• Proven voice networking experience
• Wider networking experience, including LAN/WAN
• Experience using SolarWinds
• Strong troubleshooting and problem‑solving skills
• Ability to work effectively with technical and non‑technical stakeholders
• Experience with Cisco LAN/WAN, Cisco or Check Point/Palo Alto firewalls, Cisco ISE, MAB/802.1X and Cisco Wi‑Fi would be advantageous
• The successful candidate will need to meet our required security vetting standards

Responsibilities

• Support and maintain voice and network infrastructure, with a particular focus on voice technologies
• Configure, install and maintain network hardware and software
• Investigate, diagnose and resolve network and voice‑related incidents within agreed SLAs
• Support Cisco CUCM, UCCE, Microsoft Teams and SIP environments
• Monitor network performance using tools including SolarWinds
• Carry out network surveys and establish connectivity requirements
• Support system backups, restoration and routine network administration
• Maintain accurate configuration records following hardware and software changes
• Work with colleagues, users and third‑party suppliers to resolve technical issues
• Participate in an out‑of‑hours/on‑call rota, typically around one week in four
• Work closely with technical teams, end users and external suppliers to maintain reliable services and make effective use of our network infrastructure

Technologies

• Cisco
• Hardware
• ICT
• Support
• LAN
• Network
• Security

More

We are hiring a Voice & Network Engineer to support and maintain critical voice and network infrastructure in Gloucestershire with hybrid working. This is a hands‑on technical role within a complex, business‑critical ICT environment, working 37 hours per week with participation in an out‑of‑hours/on‑call rota. You will work across a varied voice and networking environment, develop deeper expertise across Cisco voice and network technologies, take ownership of technically interesting infrastructure challenges, and access ongoing training and professional development.