ICT Operations Manager

In this role you will lead IT operations and support services in a secure, regulated environment, ensuring stable, secure and resilient services. You’ll partner with technical teams, service management, and senior stakeholders to drive performance and risk management. You will steer continuous improvement, capacity planning, and operational readiness for new services, shaping how operations enable critical missions. This is a hands-on leadership role with a strong impact on customer outcomes and organizational sustainability.

• 25 days annual leave plus bank holidays
• Option to buy additional annual leave
• Pension scheme
• Life assurance
• Private healthcare
• Private dental

• Provide operational leadership, setting priorities, standards and delivery expectations.
• Lead and develop multi-disciplinary teams to foster accountability and high performance.
• Ensure services are operated, maintained and supported to meet requirements.
• Drive service improvement initiatives to enhance efficiency and reliability.
• Manage operational risk, security and resilience activities.
• Oversee capacity planning and readiness for new services and changes.
• Represent operational interests in decision-making forums.
• Use management information to support decision making and continuous improvement.
• Contribute operational expertise to long-term service sustainability.

• Degree-level qualification in an IT-related discipline or equivalent experience
• Significant experience leading complex IT operations, infrastructure or support environments
• Experience managing and developing multi-disciplinary teams
• Strong understanding of IT service management principles and operational governance
• Eligible for DV clearance (UKEO)

• Leadership and people management
• Collaboration and cross-functional communication
• Accountability and high-performance culture
• IT service management principles
• Operational governance
• Security and resilience practices