ICT Technical Analyst - Maldon District Council

In this role you will provide specialist technical support for ICT and digital projects within a local government setting, working with colleagues, suppliers, and stakeholders to deliver successful outcomes. You will help plan, coordinate and track project activities, ensuring governance, security and council policies are followed. The role involves enabling system and infrastructure changes and supporting testing, rollout and transition to business-as-usual. You’ll work across teams to drive continuous improvement and high-quality delivery, contributing to the council’s priorities and digital services that matter to residents.

• Local Government Pension Scheme
• Generous holiday entitlement
• Flexible and agile working
• Employee assistance programme
• Cycle to work scheme
• Salary sacrifice car lease scheme

• Coordinate tasks, resources and activities across applications and infrastructure workstreams to deliver ICT and digital projects
• Contribute to project planning, scheduling and progress tracking; manage risks and issues
• Provide specialist input on new systems, upgrades and infrastructure changes
• Liaise with internal services, ICT colleagues and external suppliers to support delivery
• Support testing, rollout and handover of ICT solutions into business-as-usual
• Maintain accurate project documentation and progress updates per governance
• Identify opportunities to improve project delivery processes and tools
• Ensure alignment with technical standards, security requirements and council policies

• Experience in supporting IT projects, systems implementation, applications or infrastructure in a customer-focused environment
• Understanding of ICT governance, policies and data protection
• Knowledge of basic project management approaches and documentation
• Ability to communicate clearly with technical and non-technical stakeholders
• Experience coordinating tasks across multiple workstreams and meeting deadlines
• Proficiency with Microsoft applications and project/service management tools
• Willingness to develop IT or project delivery qualifications

• Clear communication
• Collaboration and teamwork
• Problem-solving and analytical thinking
• IT project delivery principles
• Testing, implementation and transition of ICT solutions
• Knowledge of ICT applications, systems and infrastructure