IT & Software

Implementation Engineer

Plaid Financial

London · Greater London · United Kingdom

Overview

As an Implementation Engineer in Plaid Europe, you own customer integrations from contract to production, shaping how fintechs connect to financial data and payments. You will drive kickoff planning, troubleshoot with customer engineers, validate sandbox setups, and support go-live, while documenting learnings for scalable success. You work closely with cross‑functional teams to ensure reliable, secure integrations across UK Open Banking and PSD2. This role offers impact through operational excellence and reusable resources that accelerate future integrations. You’ll join a mission to empower developers and transform financial ecosystems at scale.

Pay / Benefits
  • medical
  • dental
  • vision
  • 401(k)
  • equity
  • commission
Responsibilities
  • Own a portfolio of customer integrations from signature to production launch with plans, milestones, and exit criteria
  • Run scheduled implementation support and targeted debugging engagements
  • Lead technical onboarding for existing customers adopting new Plaid products or use cases
  • Debug integration issues with customer engineers across API, SDK, OAuth redirect, and webhook behavior
  • Validate sandbox implementations and conduct go-live readiness checks
  • Leverage Plaid data to diagnose integration and conversion problems proactively
  • Produce written handovers to Account Management and maintain reusable implementation resources
  • Escalate recurring integration failures to Product and Engineering with evidence-based patterns
Key requirements
  • 4+ years in a customer-facing technical role (implementation, integration, solutions, or technical account management)
  • Hands-on experience with REST APIs, OAuth, webhooks, JSON, and web/mobile SDKs
  • Familiarity with Postman or curl and critical reading of API docs
  • Experience with SQL or similar data querying tools
  • Track record of end-to-end technical project ownership with deadlines and direct customer relationships
  • Clear written communication for plans, handovers, and updates
  • Ability to work independently in a small regional team within a global function
  • clear written communication
  • independence
  • problem-solving
  • REST APIs
  • OAuth
  • webhooks

Reference: WJ-747_31056379

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