Implementation Engineer

In this role you will lead the technical delivery of customer implementations for workplace software and infrastructure solutions. You will work with Technical Specialists and Project teams to install, configure, and validate systems, migrations, and integrations to ensure successful deployments. You’ll support customers through setup, troubleshooting, and adoption, shaping outcomes across enterprise deployments. You will collaborate with cross-functional teams to document processes, share knowledge, and drive continuous improvement. This role offers hands-on experience with enterprise software and a clear impact on customer success and product evolution.

• Install, configure, and deploy workplace and employee software solutions
• Troubleshoot software, server, authentication, and integration issues during implementations
• Perform data migrations and data validation as part of delivery
• Support testing to ensure configurations operate correctly before deployment
• Document technical issues, resolutions, and project activities
• Engage with customers and internal teams to capture requirements and provide implementation updates
• Assist customers with system setup, user adoption, and technical queries
• Build positive customer relationships through responsive support
• Collaborate with Project Managers, Consultants, and other stakeholders to ensure project delivery
• Contribute to project documentation, technical procedures, and knowledge sharing
• Escalate risks and issues to senior team members promptly
• Support project milestones through organization and prioritisation
• Develop technical expertise across company solutions and supporting technologies
• Participate in training, certifications, and professional development
• Learn and share implementation best practices to improve delivery processes
• Stay informed about emerging technologies and industry trends
• Assist with other product implementations

• Proven experience in technical delivery and customer-facing implementations
• Strong communication skills for both technical and non-technical audiences
• Experience in business analysis and requirements gathering to mitigate roadblocks
• Ability to lead and align teams towards project success and manage conflicts
• Fast learner capable of ramping on new technology and mentoring clients in new processes
• Strong organizational skills and ability to meet milestones

• customer focus
• clear communication
• team collaboration
• Internet Information Services
• Microsoft SQL Server
• Creating SQL Scripts (Microsoft)