In-Service Support Engineer

Overview

Consultant @ Matchtech | Defence & Public Sector

Our client is a key player in the Defence & Security sector, currently seeking an In-Service Support Engineer to join their team in High Wycombe/West London.

The role involves providing back-office engineering support to end users globally, ensuring mission success around the clock.

Key Responsibilities

• Leading the delivery of In-Service support obligations, collaborating with the Project Manager, System Design Authority, and customers
• Maintaining support project approaches in line with Defence Standards and customer contracts
• Responding proactively to emerging technical issues, including customer fault reports
• Collaborating with the engineering team to develop commercially and technically viable solutions
• Managing and monitoring system performance, including root cause analysis of faults
• Implementing programmes of inspection and preventative maintenance
• Ensuring customer equipment remains safe for continued service
• Coordinating with the field support team for defect investigations, surveys, and testing
• Managing Integrated Logistics Support documentation and implementing change requests
• Identifying resource conflicts or constraints for engineering management
• Producing estimates and planning for new engineering work
• Implementing obsolescence strategies for product lines

Job Requirements

• Bachelor's degree or higher diploma in Engineering or related discipline. Relevant experience considered in lieu of formal qualifications
• Experience in Defence engineering, particularly during the Integration, Test, and In-Service phases
• Experience in a lead role within defence engineering and/or in-service support is desirable
• Ability to define, lead, and deliver work packages per customer contracts
• Experience in planning and executing support tasks on engineering projects
• Understanding of engineering project management principles
• Proven track record of working under tight time constraints in challenging contexts
• Experience with maritime equipment is advantageous

Personal Attributes

• Excellent interpersonal skills and ability to build rapport with diverse customers
• Strong organisational and management skills
• Accountability for the quality and timeliness of work, management, and technical decisions
• Willingness to mentor and motivate junior team members
• Strong stakeholder management skills and attention to detail
• Collaborative mindset to achieve outstanding outcomes
• Presence in the High Wycombe office at least three days a week is expected of the elected candidate
• Optional 9-day fortnight
• Early finish on Fridays
• Annual bonus
• Hybrid working options for certain roles
• Casual dress code
• 25 days of holiday
• Christmas shutdown
• Option to buy or sell holiday
• Option to purchase private healthcare, dental, and critical illness cover via salary sacrifice
• Access to a rewards hub with discounts at over 200 stores
• 4 x annual salary life cover

If you are a dynamic and detail-oriented engineer looking to further your career in a progressive and dynamic environment, I encourage you to apply now! Please reach out to chat about this great opportunity!

Application & Notes

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