Incident & Problem Analyst — Hybrid & Resilience

Hargreaves Lansdown, based in Bristol, seeks an Incident & Problem Analyst to coordinate end-to-end incident management and drive problem resolution. The role supports Major Incident coordination, root cause analysis, and improvements across heritage, cloud, and third-party services.

The ideal candidate has ITIL-aligned experience, strong stakeholder communication, and the ability to interpret operational data to improve service resilience.