Information Systems Team Manager (Content Design)

In this role you lead the content design and information architecture for the council’s digital channels, shaping accessible and user-centred information across websites, intranet, and online services. You’ll establish governance, standards and best practices to improve how residents, businesses and staff find information and complete tasks online. You’ll work with service teams, designers and developers to deliver high-quality digital experiences and ensure compliance with statutory requirements. This is a chance to drive end-to-end content excellence in a large public-sector digital transformation.

• generous holiday entitlement
• flexible working opportunities
• reduced hour contracts/part-time/job share
• Guaranteed Interview scheme

• Manage, develop and support Content Specialists, fostering a high-performing content discipline
• Own and deliver the organisation's digital content strategy, ensuring alignment with user needs and organisational priorities
• Lead content governance, including ownership, workflows, review cycles and content lifecycle management
• Define and maintain information architecture, taxonomy, metadata standards and content models across digital services
• Own content standards, style guides, reusable content patterns and component guidance
• Establish and monitor quality assurance processes to ensure content is accurate, accessible, compliant and effective
• Use analytics, search data, user research and customer feedback to drive continuous improvement
• Provide expert advice on content design, information architecture and content governance
• Work collaboratively with service designers, user researchers, CRM specialists, developers and service teams to improve end-to-end customer journeys
• Champion user-centred design and content best practice across the organisation

• leading content professionals
• developing and implementing content strategies
• establishing content governance, workflows and QA processes
• managing information architecture, taxonomy and metadata
• developing content standards, style guides, patterns and reusable components
• using user research, analytics and customer insight to drive content improvements
• understanding of user-centred design and content design principles
• ability to communicate complex issues clearly and influence stakeholders

• communication
• stakeholder influence
• collaboration and teamwork
• prioritisation and coordination
• analytics and user research methods