Information Systems Team Manager Telephony

In this role you will lead the team responsible for the ongoing support, development and improvement of the Council’s Mobile Device Service and Storm Corporate Telephony, along with related digital services. You will drive delivery across support, development and transformation to enhance front-line services, resident access and staff connectivity. You will balance resources, manage risks and dependencies, and push continuous improvements through automation and integration. This is an opportunity to shape digital public services at scale within a mission-driven local government context.

• flexible working opportunities
• generous holiday entitlement
• guaranteed interview for disabled, care leavers or armed forces veterans
• opportunities to work flexibly (reduced hours, part-time, job share)

• Lead the specialist team for Mobile Device Service, Storm telephony and related digital services
• Oversee development pipeline, platform performance, risks, dependencies and future needs
• Plan, prioritise and allocate resources across support, development, transformation and improvement
• Collaborate with other Team Managers and Service Delivery Manager on priorities and shared resources
• Develop team capability via performance management, coaching and knowledge sharing
• Act as the liaison between stakeholders, suppliers and technical teams to translate requirements into deliverables
• Provide oversight to development activities ensuring security, accessibility, governance and architectural standards
• Drive improvements to digital services and customer journeys using technology, automation and integration
• Monitor service performance and customer feedback to drive efficiency and ongoing improvement

• Strong leadership and people management skills
• Knowledge of telephony platforms, self-service and workflow automation
• Experience managing teams delivering complex digital systems
• Understanding of Contact Centre Telephony, Mobile Device Management, integrations and digital service delivery
• Ability to manage multiple projects and workstreams
• Strong planning, resource management and prioritisation skills
• Experience managing stakeholders, suppliers and cross-functional teams
• Ability to translate business objectives into practical delivery plans
• Strong risk, dependency and issue management
• Knowledge of information security, data protection, accessibility, governance and change control

• Strong communication and relationship-building
• Influencing and stakeholder management
• Commitment to continuous improvement and customer-focused service delivery
• Telephony platforms
• Self-service and workflow automation
• Mobile Device Management