Information technology (it) assistant
Taha College
OVERVIEW
LANGUAGES
English
EDUCATION
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
EXPERIENCE
- Experience an asset
ON SITE
Work must be completed at the physical location. There is no option to work remotely.
RESPONSIBILITIES
TASKS
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
ADDITIONAL INFORMATION
PERSONAL SUITABILITY
- Organized
- Team player
- Time management
Reference: WJ-291_12253894