Information Technology (IT) Supervisor
AXIATA DIGITAL ADVERTISING SDN BHD
Egg Farmers of Canada (EFC) is seeking an experienced IT professional to join the Corporate Services team in a fast-paced, challenging, and exciting work environment. Reporting to the Chief Administration Officer (CAO), the IT Supervisor will be responsible for leading EFC’s technology function.
EFC’s infrastructure and routine technical support are primarily delivered through managed service providers. The Supervisor ensures that those services are governed, aligned with business priorities and held to clear performance and risk expectations.
Duties and Responsibilities:
Develop and execute the integrated technology strategy, roadmap and operating plan
Lead technology portfolio prioritization, governance and reporting
Provide recommendations to the CAO on technology investment, service models, architecture, sourcing and risks
Coordinate modernization initiatives across enterprise applications, data platforms, integrations and legacy-system renewal
Information, data and application governance
Establish and maintain governance for enterprise information, data, applications and technology
Oversee business application lifecycle management of enterprise applications and data platforms
Ensure business requirements, testing, release readiness, adoption, support hand-offs and ownership are defined for material changes
Champion data quality, common definitions, access controls, retention, metadata, documentation and responsible information sharing
Cybersecurity, privacy, risk and continuity
Lead cybersecurity governance and ensure risks, controls, incidents, vulnerabilities and remediation are actively tracked and escalated
Oversee technology policies, standards, compliance and audit readiness
Lead governance and escalation for major technology and security incidents
Oversee technology aspects of business continuity, disaster recovery, backup, recovery testing and critical-service resilience
Vendor, contract and financial management
Act as EFC's accountable owner for managed service providers and strategic technology vendors
Plan and monitor the IT budget, contracts, licensing, renewals, procurement and forecasts
Lead or support technology sourcing, procurement, administration and contract negotiations
Ensure internal accountability and expertise, using outsourced services to strengthen the IT team’s complement internal capability and do not leave accountability, institutional knowledge or decision rights with vendors
Operations and service management
Oversee service management, including incidents, changes, access, assets, configuration, and onboarding and offboarding
Monitor service performance and drive continuous improvement
Maintain technology documentation, inventories, and operational procedures
People leadership and stakeholder partnership
Lead, coach and support IT staff
Provide day-to-day direction to the IT staff, contractors and students, including maintaining time off requests and administering performance reviews
Partner with business-unit leaders to align technology solutions with organizational needs
Communicate technology decisions, risks, and priorities to stakeholders
Qualifications and Skills:
Practical knowledge of technology governance, cybersecurity risk, privacy, data management, business continuity and audit controls
Understanding of enterprise applications, cloud services, data platforms, analytics, integration, identity and access management, endpoint and network services, backup and recovery, and security operations
Familiarity with Microsoft 365, SharePoint, Salesforce, cloud ERP, Snowflake, Tableau or comparable enterprise technologies
Understanding of service-management, project-delivery and technology-control frameworks
Knowledge of vendor management, service levels, contracts, procurement, licensing, budgeting and technology forecasts
Strong relationship-building, communication facilitation and presentation skills
Strong judgment, prioritization, decision-making and problem-solving skills
Ability to lead change, technology implementations, process improvements and cross-functional projects
Ability to develop strategies, roadmaps, business cases, budgets, risk assessments, policies, executive updates and decision records
Education and Experience:
College diploma or university degree in information systems, computer science, business administration, business analysis, or a related field, or an equivalent combination of education and experience
7+ years of progressive experience in information management, technology management, enterprise applications, data, cybersecurity, service delivery or a closely related field
Demonstrated experience leading staff and vendors and coordinating complex initiatives involving multiple business units and external partners
Experience with technology strategy, budgets, contracts, risk, incidents, policies, application or data modernization and outsourced service delivery
Working Conditions:
Frequent interaction with staff and external stakeholders
Access to sensitive information, requiring discretion and confidentiality
Prolonged periods of sitting, use of a computer and close attention to detail
Ability to lift 25 lbs
After hours availability may be required during service interruptions
About EFC: Now in its sixth decade as one of Canada’s leading agriculture organizations, EFC manages the national egg supply and promotes egg consumption while representing the interests of 1,290 regulated egg farmers and farm families from coast to coast. The organization has been recognized as one of the National Capital Region’s Top employers for thirteen consecutive years. EFC holds the title of one of Canada’s Most Admired Corporate Cultures by Waterstone Human Capital and is part of Canada’s Most Admired Corporate Cultures Hall of Fame. Visit eggfarmers.ca for more information.
EFC welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
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EFC’s infrastructure and routine technical support are primarily delivered through managed service providers. The Supervisor ensures that those services are governed, aligned with business priorities and held to clear performance and risk expectations.
Duties and Responsibilities:
Develop and execute the integrated technology strategy, roadmap and operating plan
Lead technology portfolio prioritization, governance and reporting
Provide recommendations to the CAO on technology investment, service models, architecture, sourcing and risks
Coordinate modernization initiatives across enterprise applications, data platforms, integrations and legacy-system renewal
Information, data and application governance
Establish and maintain governance for enterprise information, data, applications and technology
Oversee business application lifecycle management of enterprise applications and data platforms
Ensure business requirements, testing, release readiness, adoption, support hand-offs and ownership are defined for material changes
Champion data quality, common definitions, access controls, retention, metadata, documentation and responsible information sharing
Cybersecurity, privacy, risk and continuity
Lead cybersecurity governance and ensure risks, controls, incidents, vulnerabilities and remediation are actively tracked and escalated
Oversee technology policies, standards, compliance and audit readiness
Lead governance and escalation for major technology and security incidents
Oversee technology aspects of business continuity, disaster recovery, backup, recovery testing and critical-service resilience
Vendor, contract and financial management
Act as EFC's accountable owner for managed service providers and strategic technology vendors
Plan and monitor the IT budget, contracts, licensing, renewals, procurement and forecasts
Lead or support technology sourcing, procurement, administration and contract negotiations
Ensure internal accountability and expertise, using outsourced services to strengthen the IT team’s complement internal capability and do not leave accountability, institutional knowledge or decision rights with vendors
Operations and service management
Oversee service management, including incidents, changes, access, assets, configuration, and onboarding and offboarding
Monitor service performance and drive continuous improvement
Maintain technology documentation, inventories, and operational procedures
People leadership and stakeholder partnership
Lead, coach and support IT staff
Provide day-to-day direction to the IT staff, contractors and students, including maintaining time off requests and administering performance reviews
Partner with business-unit leaders to align technology solutions with organizational needs
Communicate technology decisions, risks, and priorities to stakeholders
Qualifications and Skills:
Practical knowledge of technology governance, cybersecurity risk, privacy, data management, business continuity and audit controls
Understanding of enterprise applications, cloud services, data platforms, analytics, integration, identity and access management, endpoint and network services, backup and recovery, and security operations
Familiarity with Microsoft 365, SharePoint, Salesforce, cloud ERP, Snowflake, Tableau or comparable enterprise technologies
Understanding of service-management, project-delivery and technology-control frameworks
Knowledge of vendor management, service levels, contracts, procurement, licensing, budgeting and technology forecasts
Strong relationship-building, communication facilitation and presentation skills
Strong judgment, prioritization, decision-making and problem-solving skills
Ability to lead change, technology implementations, process improvements and cross-functional projects
Ability to develop strategies, roadmaps, business cases, budgets, risk assessments, policies, executive updates and decision records
Education and Experience:
College diploma or university degree in information systems, computer science, business administration, business analysis, or a related field, or an equivalent combination of education and experience
7+ years of progressive experience in information management, technology management, enterprise applications, data, cybersecurity, service delivery or a closely related field
Demonstrated experience leading staff and vendors and coordinating complex initiatives involving multiple business units and external partners
Experience with technology strategy, budgets, contracts, risk, incidents, policies, application or data modernization and outsourced service delivery
Working Conditions:
Frequent interaction with staff and external stakeholders
Access to sensitive information, requiring discretion and confidentiality
Prolonged periods of sitting, use of a computer and close attention to detail
Ability to lift 25 lbs
After hours availability may be required during service interruptions
About EFC: Now in its sixth decade as one of Canada’s leading agriculture organizations, EFC manages the national egg supply and promotes egg consumption while representing the interests of 1,290 regulated egg farmers and farm families from coast to coast. The organization has been recognized as one of the National Capital Region’s Top employers for thirteen consecutive years. EFC holds the title of one of Canada’s Most Admired Corporate Cultures by Waterstone Human Capital and is part of Canada’s Most Admired Corporate Cultures Hall of Fame. Visit eggfarmers.ca for more information.
EFC welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
#J-18808-Ljbffr
Reference: WJ-3875_13509023