IT & Software

Information Technology Specialist

Sharp Brains

Vaughan · York Region · Canada

Job Title: On-Demand EUC L1 / Smart Hands Support Engineer Job Type: On-Call Support

Job Overview

We are looking for freelance EUC L1 / Smart Hands Support Engineers to provide ondemand onsite IT support for customer location. This is a ticket-based and dispatch support role, ideal for independent IT field engineers.

Key Responsibilities

  • Provide onsite Smart Hands and L1 EUC support.
  • Troubleshoot desktops, laptops, printers, and peripheral devices.
  • Perform hardware installation, replacement, and basic break/fix activities.
  • Assist with network connectivity and basic cabling tasks.
  • Provide remote hands support for senior technical teams.
  • Update tickets, document work performed, and share site reports/photos when required.
  • Coordinate with remote support teams and follow project SOPs.

Required Skills

  • Experience in EUC / Desktop Support / Smart Hands roles.
  • Basic knowledge of Windows OS, hardware troubleshooting, and networking.
  • Familiarity with ticketing systems and onsite support procedures.
  • Good communication and troubleshooting skills.
  • Ability to work independently onsite.

Preferred

  • Previous field support or data centre support experience.
  • Own transportation and basic toolkit preferred.
  • Availability for on-call or short-notice assignments.

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Reference: WJ-3875_12761701

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