Information Technology Support Coordinator

The Opportunity

This role sits within a highly regarded IT team and offers a blend of:

• Technology support and troubleshooting
• User training and coaching
• Technology adoption and best practice guidance
• Process improvement and problem solving
• Stakeholder engagement across the business

You'll become a trusted point of contact for end users, helping to drive technology usage, improve efficiency, and enhance the overall user experience.

Key Responsibilities

• Provide hands-on support for a range of technologies, applications and devices
• Assist users with Microsoft Office, document management systems and other business-critical applications
• Deliver training, coaching and guidance to improve technology adoption and user proficiency
• Respond to and elevate technical issues through the service management platform
• Work closely with wider IT teams to ensure efficient issue resolution
• Identify trends, recurring issues and opportunities for process improvements
• Promote technology best practices, security standards and firm policies
• Build strong relationships with stakeholders across the business and provide a high level of customer service

What They're Looking For

• Approximately 3 years' experience in an IT support role
• Experience gained within a law firm, professional services environment or other customer-focused organisation would be advantageous
• Strong working knowledge of Microsoft Office applications
• Excellent communication and interpersonal skills
• A positive attitude, willingness to learn and strong problem-solving ability
• Highly organised with strong attention to detail
• Able to prioritise effectively and work calmly under pressure
• IT-related degree beneficial but not essential

Why Consider This Role?

• Opportunity to move beyond a traditional helpdesk position
• Exposure to a broad range of technologies and business stakeholders
• Supportive team environment with excellent learning opportunities
• High level of responsibility and visibility within the business
• Clear opportunity to develop your technical and professional skill set
• Competitive salary and benefits package

Working Arrangements

• Location: London
• Office Attendance: 5 days per week
• Hours: Typically 8:30am-5:00pm or 9:30am-6:00pm, depending on business requirements and events

If you're an ambitious IT support professional looking for a role where you can build relationships, develop your technical expertise and make a real impact within a prestigious international organisation, we'd love to hear from you.

Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply.