Information Technology Support Manager

IT Support Manager / IT Operations Manager / IT Support Technical Lead (Hands-on regional lead/manager role)

Our client is a fast growing media and high tech company:

• Over 6500 employees across 20 offices globally;
• Provide cutting edge augmented reality, virtual reality, and 3D printing technologies
• Developed one of most popular apps that has been used by millions of users

They are looking for a regional IT support manager/technical lead to lead and develop the technical support team:

• Lead, coach, and develop seven direct reports across IT support and service delivery ;
• Set clear expectations for IT service, technical quality, ticket ownship, documentation and follow-through, share knowledge;
• Act as a senior point of contact/hands-on leader for assigned regional offices, lead support for mixed Windows, Mac and Linux OS, Google Workspace, Jira, Okta, Slack, Confluence, network, JAMF
• Automation and scripting using Powershell, bash or Python to develop and improve internal tools

Requirements:

• 1-2 years experience working as IT support manager or IT operations manager with previous experience working as IT support/service desk
• Working knowledge in Windows OS and Mac OS, networking, Google Workspace, MDM, etc.
• Experience in automation such as powershell or python or bash
• Willingness to work hands-on, support teammates, take accountability for difficult outcomes

Initially 12 months full time contract and will extend yearly. Offer CAD 55 to CAD 63 per hour plus 4% holiday pay and paid public holidays. 5 days on site in Toronto.