Information Technology Support Technician Vancouver

Support Apple, Microsoft, and network technologies as an Information Technology Support A in Vancouver, working 100% in person. Troubleshoot equipment and applications.

The Vancouver School Board seeks an Information Technology Support A for its Learning and Information Technology Division. You will provide first-level and deskside support to staff and students through ticketing, phone, chat, email, on-site, or remote control channels. The work includes supporting computers, mobile devices, network equipment, software, projectors, and printers across District locations.

Key Responsibilities:

• Provide first-level and deskside technical support
• Troubleshoot Windows, MacOS, Android, and IOS technologies
• Record, categorize, prioritize, and assign service requests
• Document work and maintain incident and asset records
• Coordinate warranty and third-party hardware repairs

Requirements:

• Grade 12 plus relevant post-secondary technology training
• One year of information technology experience
• Support Apple, Microsoft, mobile, network, Wi-Fi, and printing technologies
• Excellent communication, customer service, and organizational skills
• Valid BC driver's license and willingness to travel

Bring troubleshooting, technical support, and customer service skills to the Vancouver School Board’s District technology services.