Information Technology Technician

This range is provided by Venn Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

The Technician will be a member of a multi-disciplinary team and will report to the ICT Manager. They will be responsible for wide technical support of all computers, laptops, handheld devices, printers and small networks where required.

Technical Support

• Resolve problems associated with operating systems, networks, software, hardware, printers, phones, including servers and storage where applicable.
• Serve as first and second line support where required, being first point of contact with employees onsite.
• Assist with initial testing phases for any hardware or software deployments.
• Help manage and maintain the asset database and software inventory.
• Ensure anti-virus is kept up to date and ensure any remediations are resolved.
• Ensure all end user operating systems are up to date.
• Installation of new software.
• Manage the Filtering and Monitoring across the Trust and managed sites.
• Take lead on ICT repairs.
• Maintain site user directory, ensure end users are removed or added as required.
• Maintain Microsoft 365 tenants including SharePoint hub and spoke system.
• Create and deploy software packages as required.
• Ensure the safe disposal of obsolete equipment, used consumables and waste materials in line with recognised procedures and legal requirements.
• Support Trust wide MIS Systems as required.
• Self-manage your own tickets, support colleagues where required.
• Manage SharePoint permissions, ensuring employees have the right levels of access, ensure that SLT is engaged where required.
• Conduct ICT Inductions for any new employees to your assigned site.
• Liaise with third party support providers where required.
• Be responsible for your assigned site, discuss with SLT onsite any issues and relay to line management as required.

Requirements

• 2 years in a similar role.
• Car and driving license.

Seniority level

Associate

Employment type

Full-time

Job function

Information Technology

Industries

Staffing and Recruiting