Infrastructure Coordinator

Job Description

Reporting to the Director, IT Infrastructure, the IT Infrastructure Coordinator provides analytical, coordination, reporting, and vendor management support to the IT Infrastructure team. This role supports data centre consumption reporting, telecom billing consolidation, network and SD-WAN vendor reporting, application and data consolidation initiatives, contract tracking, and infrastructure-related administrative coordination. The position helps improve cost visibility, vendor accountability, reporting discipline, and follow-up across key infrastructure workstreams.

This is a 12-month contract opportunity. This position is based at our head office in Markham Ontario, Extendicare offers a hybrid working model.

Responsibilities

• Support data centre consumption reporting by tracking usage, costs, capacity, disaster recovery scope, and variances against contracted services.
• Consolidate telecom and network vendor invoices into a single reconciled view, identifying duplicate charges, billing anomalies, and contract-versus-invoice discrepancies.
• Maintain recurring trackers and reports for telecom spend, data centre consumption, contract change requests, vendor disputes, service tickets, and infrastructure workstream status.
• Coordinate recurring SD-WAN and network vendor reporting, including uptime, SLA adherence, remediation status, rollout progress, upgrades, and vendor scorecards.
• Support application and data consolidation initiatives by maintaining inventories, tracking ownership, licensing, dependencies, renewal dates, SOW compliance, deliverables, and migration or decommission status.
• Coordinate meetings, logistics, action items, deadlines, stakeholder follow-ups, documentation, onboarding/offboarding activity, and vendor-related correspondence across infrastructure initiatives.
• Prepare clear reports, summaries, status materials, and supporting documentation for leadership, stakeholder reviews, budget planning, vendor renewals, and quarterly business reviews.

Requirements

• Experience in an IT coordinator, PMO, project coordination, vendor management, or infrastructure analyst role.
• Strong Excel, reporting, tracker development, data reconciliation, and data analysis skills, including comfort working with incomplete or unstructured source data.
• Experience with telecom billing, data centre services, infrastructure reporting, vendor invoices, contract tracking, or service management reporting is an asset.
• Familiarity with application or vendor contract management, including SOWs, renewals, deliverables, amendments, or clinical/enterprise platforms such as PointClickCare, is an asset.
• Strong attention to detail and the ability to organize information, identify discrepancies, track follow-ups, and maintain accurate documentation across multiple workstreams.
• Excellent written communication skills, with the ability to prepare clear summaries, reports, status updates, and materials for leaders and stakeholders.
• Comfortable working independently, managing recurring reporting cadences, coordinating with vendors and stakeholders, and following up on outstanding actions.

Extendicare is a leading provider of care and services for seniors across Canada, operating under the Extendicare, ParaMed, Extendicare Assist, and SGP Purchasing Network brands. We are committed to delivering quality care to meet the needs of a growing seniors' population, inspired by our mission to provide people with the care they need, wherever they call home. We operate a broad network of long-term care homes (both owned and under management contracts), deliver over 24 million hours of home health care services annually, and provide group purchasing services to third parties representing approximately 157,000 beds across Canada. Extendicare proudly employs more than 30,000 qualified, highly trained and dedicated team members who are passionate about providing high-quality care and services to help people live better.

#extendicareIT

Time Type

Full time

Compensation Details

Compensation will be discussed during the recruiting process.

At Extendicare, we've spent more than 50 years dedicated to enhancing the quality of life for residents in our long-term care homes across Canada. When you join Extendicare, you become part of a compassionate, mission-driven team committed to creating a safe, supportive, and enriching environment for every resident we serve.

We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position.

Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process.

We