Infrastructure Engineer

Key Responsibilities

• Work both independently and with the wider infrastructure team to support, sometimes at unsociable hours, a broad range of enterprise infrastructure
• Work with architecture team members to design resilient, secure and performant infrastructure solutions
• Assist in the resolution of incidents and problems, and own issues related to technology areas you specialise in
• At all times work professionally and to high standards, applying industry best practise and our own processes, defining them where they are absent
• Flexibility to travel occasionally to support projects, migrations etc occasionally across EMEA, USA and beyond

Your Professional Experience and Skills

• A minimum of five years infrastructure support and/or engineering experience, in at least some of the technologies in use at Blinx and/or our customers
• Numerate and literate. Able to articulate complex technical matters in simple terms. Strong preference for documentation to solidify consensus and plans
• Knowledge of ITIL processes and strong understanding of change, problem and incident management
• Experience balancing time between BAU and project. Able to manage own workload
• Curious and investigative by nature, seeks opportunities to enhance platforms and environments
• Self-starter, able to identify, propose and implement improvement opportunities without prompting
• Knowledge of monitoring tools, ITSM, project management methodologies, document management systems, diagramming etc advantageous
• Successfully contributed to several infrastructure projects including refreshes, relocations, upgrades and greenfield deployments

Technical experience

Must have technical experience:

• An (ideally extensive*) understanding of networking principles, routing, switching, VLANs, subnetting, firewalls, Wi-Fi…
• An (ideally extensive*) understanding of hardware virtualisation (ideally VMWare ESX) and centralised storage (fibre channel ideally)
• Infrastructure diagramming capability
• Familiarity with cloud networking principles, particularly Azure ExpressRoute
• Knowledge of at least one SD-WAN solution
• Good understanding of the Office 365 suite in particular Exchange online and hybrid Exchange integrations
• Competent Windows administrator covering Active Directory
• Excellent adherence to high documentation and record keeping, sharing knowledge with the rest of Blinx in an accessible and up-to-date state

Nice to have technical competencies:

• Experience with Palo Alto and/or Fortinet firewalls & remote access solutions
• Advanced networking principals such as BGP, OSPF, STP and a certification in Cisco networking or Fortinet security
• HPE Aruba, Unifi and/or Cisco Meraki experience in substantial enterprise settings
• Hands-on experience deploying enterprise LAN and Wireless solutions, including security platforms
• Hands-on experience supporting and deploying enterprise scale VMWare clusters including HA/DRS and DR/backup solutions such as Veeam/CommVault etc
• Direct experience of brocade fibre channel switching, iSCSI and HPE storage
• Experience dealing with physical data centre infrastructure such as room-scale UPSs, fire suppression systems, HVAC and so on
• On prem/hybrid Exchange, some exposure to SQL/Oracle/Linux etc advantageous
• Experience of at least one infrastructure monitoring tool, including how to integrate network, virtualization, storage etc components

Qualifications

• CCNP preferred
• Fortinet NSE4 preferred
• Microsoft Certified Professional in at least one of Exchange, Azure or Active Directory preferred
• A post-high school (tertiary) qualification in Maths, English or Engineering preferred