Infrastructure Engineer

Infrastructure Solutions Engineer — London

Secto r: MSP

Location : London (hybrid 2 days a week WFH)

Experience working for a MSP in a project delivery focused role is essential for this position.

We\'re working with a fast-paced managed IT services provider for the creative industry, proudly serving 5,000+ users and 100+ businesses from their London base. Their success is built on a strong culture, exceptional people, and an unrelenting focus on quality.

Role Overview

Our client is seeking a motivated and enthusiastic Infrastructure Solutions Engineer with deep expertise in infrastructure management to join their growing team. The role involves leading 3rd-line support, managing complex client infrastructures, and delivering strategic IT solutions. The Solutions Engineer will act as a technical leader within the team, mentoring junior engineers and ensuring the highest levels of technical service.

Responsibilities

• Technical Leadership & Troubleshooting: Provide expert-level support for complex issues across server environments, virtualisation, networking, cloud services, and security. Act as the primary escalation point for the engineering team.


• Project Ownership: Lead end-to-end infrastructure projects, including server migrations, virtualisation deployments, cloud solutions (Microsoft Azure), and network upgrades, ensuring successful and timely delivery.


• Client Interaction: Work closely with clients to understand their needs and provide tailored IT solutions. Manage client expectations and guide them through technical implementations.


• Team Mentorship: Mentor junior engineers, offering guidance on technical issues and career development. Ensure team members adhere to best practices and quality standards.


• Security & Compliance: Lead the design and implementation of security solutions, including firewalls, endpoint protection, and cloud security measures, ensuring compliance with industry standards and best practices.


• Documentation & Reporting: Ensure thorough documentation of system configurations, solutions, and troubleshooting steps. Provide clients with performance reports and recommendations for improvement.

Technical Skills

• Expert knowledge in Windows Server, Active Directory, DNS, DHCP, GPOs, and WDS, including advanced troubleshooting and configuration


• Strong hands-on experience with server virtualisation (Hyper-V, VMware) and cloud technologies, particularly Microsoft Azure (Azure AD, Virtual Machines, Storage)


• In-depth experience with backup solutions (Veeam, Cove, Acronis) and disaster recovery planning


• Strong networking skills: VLANs, subnetting, TCP/IP, LAGs, VPNs, and expertise in configuring and managing firewalls (Fortinet, Juniper, Watchguard, Palo Alto)


• Proficient in storage solutions, including Dell PowerVault and Synology (LUNs, RAID, storage pools)


• Experience with endpoint protection platforms including Microsoft Defender and Sophos


• Proven ability to manage and deliver complex IT projects, including server migrations, cloud deployments, and network upgrades

The Package

• 40 hours per week, Monday–Friday, 9am–6pm


• Quarterly and annual staff awards, funded social events, referral bonuses


• 22 days' annual leave plus Bank Holidays, increasing to 25 days with tenure


• Continual professional development and learning opportunities


• Up to £60,000 DOE