Infrastructure Engineer

In this role you will support and maintain EUC services, ensure secure, cost-effective operation, and collaborate across teams to integrate new services while retiring legacy systems. You will handle incidents, monitor uptime, and drive improvements to deliver a reliable, customer-focused service. You’ll work within an agile environment to align with Thales’ mission of secure technology and digital resilience. This is an opportunity to shape critical EUC infrastructure and contribute to national security capabilities.

• private medical insurance
• cycle to work scheme
• employee discounts
• paid volunteering day
• stocks and shares
• annual bonus

• Run EUC services professionally to deliver secure, cost-effective operations and customer satisfaction
• Respond to incidents and requests within SLA for EUC services and related tasks
• Monitor ServiceNow dashboards and manage call queues per IS charter
• Follow EUC, change, service desk, CSOC, and project processes; participate in post-mortems and change meetings
• Troubleshoot service issues; represent EUC at incident post mortems and change meetings
• Monitor EUC system uptime and collaborate with IS teams to maximize live service uptime
• Report serious security or service issues and maintain professional interactions
• Maintain up-to-date technical service documentation
• Commission new services and retire old ones with service operations lead; represent at operational acceptance meetings
• Identify technical capability gaps and develop training plans for support staff
• Escalate and report data protection, backup, data restoration, and compatibility issues; coordinate with EUC infrastructure specialists to resolve
• Perform other duties as required by the Infrastructure Platforms Manager
• Typical routines include monitoring EUC services, prioritising issues, agile collaboration, running run and project work, handling requests, generating KPI reports, training, vulnerability response, and meeting notes

• Bachelor degree and at least 5 years in industry
• Security clearance required

• Effective communication across levels
• Collaborative mindset and team leadership by example
• Customer-focused attitude and motivation to improve user experience
• SCCM current branch administration and task sequencing
• Group Policy administration (GPMC) troubleshooting and configuration
• Application packaging for physical and VDI desktops using SCCM and App Volumes