Infrastructure Lead- IT

• Location Newmarket Road,Fordham, CB7 5WW,United Kingdom
• Employee Type Regular Full Time

Description

• Lead the day-to-day management of global infrastructure services.
• Ensure infrastructure remains secure, resilient, and highly available.
• Manage cloud, server, storage, virtualisation, backup, and disaster recovery platforms.
• Oversee Microsoft Azure, Microsoft 365, Active Directory, Group Policy and Entra ID services.
• Act as a senior technical escalation point and mentor infrastructure team members.
• Work collaboratively across IT and the business to deliver effective solutions.
• Lead infrastructure projects, upgrades, and continuous improvement initiatives.
• Manage infrastructure vendors, licensing, procurement, and service performance.
• Act as Technical Lead for the Information Security Program.

Requirements

• Experience in a senior infrastructure role.
• Strong Microsoft Azure and Microsoft 365 administration skills.
• Experience managing Citrix Virtual Apps and Desktops, Citrix Cloud, StoreFront, Delivery Controllers, Cloud Connectors, and NetScaler (ADC / Gateway)
• Experience with Active Directory, Entra ID, identity management, and access controls.
• Strong Windows Server and virtualisation experience (Proxmox, VMware, or Hyper-V).
• Solid networking knowledge that includes DNS, DHCP, VPNs, firewalls, switching, and wireless networking.
• Knowledge of cyber security best-practice.
• Knowledge of backup, disaster recovery, and business continuity practices.
• Strong troubleshooting, communication, and stakeholder management skills.
• Experience managing suppliers or third-party service providers.
• Experience within regulated industries such as life sciences, pharmaceuticals, biotechnology, or clinical research.
• Knowledge of GxP, ISO 27001, or similar compliance frameworks.
• Relevant Microsoft, Citrix, VMware, or security certifications.

Personal Attributes

• Collaborative and approachable leadership style.
• Able to balance strategic thinking with hands-on delivery.
• Strong customer and service focus.
• Comfortable managing competing priorities.
• Committed to continuous improvement.

Success Measures

• Reliable, secure, and resilient infrastructure services.
• Successful delivery of infrastructure projects and improvements.
• Strong cyber security posture and compliance.
• Strong stakeholder and supplier relationships.
• High levels of service quality and user satisfaction.
• A well-documented and scalable infrastructure estate.

Summary

• The Infrastructure Lead is responsible for the delivery, security, management and ongoing improvement of Resolian's global IT infrastructure.
• The role combines technical leadership with hands-on responsibility across cloud services, networking, servers, virtualisation, Citrix, Microsoft 365, and end-user computing.
• The role includes leadership of a small infrastructure team, management of key suppliers, and delivery of infrastructure projects.