Infrastructure Manager

Main area Division Corporate - Unified Communications Grade Band 7 Contract Permanent Hours

• Full time
• Part time
• Flexible working

37.5 hours per week (Full Time or Part Time / Flexible working hours may be considered) Job ref 180-F-CVA1158

Employer Cambridge University Hospitals NHS Foundation Trust Employer type NHS Site Addenbrookes Hospital-Division Corporate Town Cambridge Salary £49,387 - £56,515 p.a. pro rata Salary period Yearly Closing 27/09/ :59 Interview date 15/10/2026

Job overview

We have an exciting opportunity for an Infrastructure Manager to join the Infrastructure team within the Unified Communications Division at Cambridge University Hospitals NHS Foundation Trust. The Unified Communications Infrastructure team has a broad role in enabling communication across the hospitals. This includes telephony, mobile and unified communications services as well as infrastructure supporting IT services for these highly regarded hospitals.

The Infrastructure Manager role is key in delivering and managing the primary Data Centre and over 100 cab room environments, all layer one infrastructure as well as telephony services across the Biomedical Campus. The candidate will have good project management and presentation skills to deliver the necessary programmes of work.

This is a Linked Grade role, with the salary dependent on experience. It is a requirement of the role for the candidate to hold a Certified Data Centre Management Professional (CDCMP) certification, or equivalent cabling or networking accreditation. If the successful candidate does not meet the criteria for qualifications the starting grade will be band 6, progressing to band 7 following completion of the certification within the first year in post.

Main duties of the job

To deliver and manage the tier 2/3 standard Data Centre and cab room infrastructure to meet high availability targets.

To be responsible for drafting standards, protocols, prioritising and managing an uplift programme to deliver all aspects of the warranted cab room environment for the above (including cooling, uninterrupted power, environmental monitoring and reporting) across the CUH estate.

To be responsible for cabling standards for voice and data services ensuring all performance and fire safety requirements are met.

To support the service desk engineers in managing VoIP, hybrid and mobile telephony services across the Trust.

To work alongside a number of other Trust departments, third party service providers and contractors to meet these requirements.

To take part in the duty engineer arrangements for the team, supporting the duty engineer and the Service Desk Manager when required to do so, so that a consistent level of technical support is provided to the organisation. This will require being part of an on-call rota.

Working for our organisation

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.

Detailed job description and main responsibilities

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

All roles in the Trust include a mandatory 12-week training period. Therefore, successful candidates are expected to have the Right to Work for a period of at least 6 months from the proposed start date. Immigration and Right to Work status will be discussed with successful candidates at conditional offer. CUH will not offer sponsorship to candidates that have applied for a fee waiver.

All appointments with a start date on or after 1 October will be subject to a 12-week probationary period. This provides a structured and supportive period to help you settle into your role, with regular reviews and feedback.

Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:

- applied for a Graduate visa

- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment

This vacancy will close at midnight on 27th September 2026.

Interviews are due to be held on 15th October 2026.

Benefits to you

At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.

On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only café, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.

CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.

Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.

We welcome applications from the Armed Forces.

Person specification

Qualifications

• Degree or equivalent professional qualification or equivalent relevant experience
• PRINCE 2 Foundation or equivalent industry standard project methodology qualification
• Proven track record of professional and personal development
• PRINCE 2 Practitioner equivalent industry standard project methodology qualification

Experience

• Experience of working within technical project teams in a voice, contact centre, or IT environment
• Effectively working across organisational and operational boundaries
• Significant experience of project planning, monitoring and implementation
• Experience of capturing stakeholder needs, assessing, defining and justifying those needs to arrive at an agreed schedule of requirements using appropriate communication and engagement channels
• Experience of identifying and monitoring risks and issues, planning how to mitigate / respond to those risks and issues and implementing the responses
• Experience of clearly defining roles, responsibilities and accountabilities and establishing controls and approval routes appropriate to each stage of the project to monitor project progress and compliance, including project reviews
• Experience of identifying, quantifying, mapping and tracking project benefits to justify investment in the project, and to provide assurance that the benefits identified can be realised
• Excellent written and verbal skills
• Excellent presentation skills
• Budget management/Financial management
• Hands on technical IT experience whether that be in a development, support or implementation role
• Experience of CAFM solutions
• Business requirements analysis
• SharePoint folder and view configuration and administration
• Business process review and modification
• Experience of configuring, supporting, securing and managing Microsoft based systems
• Experience in an IT support role
• Experience in a software development role
• Digital transformation and automation of manual and sometimes legacy paper based processes
• System migration from on premise to cloud environment

Knowledge

• A technical knowledge of business system server environments
• A knowledge of underlying infrastructures (Networking, Windows Server, Virtual Servers) and its impact on business system performance and availability
• SharePoint environment and data management knowledge
• Change management processes and their importance for maintaining environment integrity
• Knowledge of Estates and Facilities requirements in a Hospital environment
• Knowledge of one or more programming languages
• Knowledge of various virtualisation technologies and networking environments
• Knowledge of access and audit control systems

Skills

• Proactive with drive and enthusiasm
• Able to work under own initiative
• Able to work as part of a team and share knowledge
• Discretion and integrity
• Good customer and interpersonal skills
• Self-motivated and able to motivate others
• Well organised with excellent documentation skills along with presentation skills
• Excellent written and verbal skills
• Able to influence others
• Inner composure, able to recover quickly from setbacks and learn from them
• Demonstrate ownership of issues and proactively see them through to completion without prompting
• The ability to work on parallel tasks to a high standard and to time constraints
• Ability to plan, prioritise, manage workloads, set appropriate goals, be visible, and make decisions alone if necessary

Additional Requirements

• The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent
• Coach, mentor and develop other colleagues to support succession planning
• Share knowledge and experience willingly to improve all colleague's knowledge appropriately and promote cross team collaboration

Employer certification / accreditation badges

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