Infrastructure Support Analyst
Sopra Steria
Overview
In this role you will support and maintain secure, mission-critical infrastructure in a 24/7 environment. You will join a close-knit on-site team in Portsmouth, driving reliability and performance of core systems while contributing to continuous improvement. A six-month training period in Hemel Hempstead and subsequent permanent onsite placement support your growth in complex, security-focused operations. This position offers hands-on technical impact within a structured, ITIL-aligned framework and a high-security programme.
Pay / Benefits- 25 days annual leave
- life assurance
- pension
- Support and manage core infrastructure (servers, storage, networking, OS)
- Handle incidents, problems, requests, and changes in an ITIL-aligned environment
- Investigate issues, perform root cause analysis, drive service improvements
- Monitor live services for performance, availability, resilience
- Support project delivery, testing, implementation, and releases
- Create and maintain technical documentation and operational procedures
- Contribute to continuous improvement of systems, services, and processes
- Infrastructure support experience
- Strong Wintel experience
- Excellent troubleshooting and problem-solving skills
- Knowledge of ITIL-based service management
- Experience in structured operational environments
- Ability to work independently and in a technical team
- Current DV Clearance
- Troubleshooting
- Independence with collaboration
- Problem-solving
- Wintel
- Servers & Storage
- Networking (WAN/LAN)
Reference: WJ-747_30185526