Infrastructure Support Engineer, IREO
Amazon
Overview
In this role you will help keep AWS global infrastructure reliable and secure. You will diagnose customer issues, leverage Linux expertise, and collaborate with cross-functional teams to improve operations. The position emphasizes reducing outages, optimizing processes, and contributing to initiatives like OS migrations and patches. You will grow through hands-on practice and learning, shaping robust services at scale.
Pay / Benefits- Comprehensive training programme
- Mentorship and career growth resources
- Flexible work culture and work-life balance
- Inclusive, diverse culture with affinity groups
- Opportunity to work on cutting-edge infrastructure
- Exposure to cross-team projects and internal initiatives
- Investigate root causes of customer issues and assist in escalations
- Troubleshoot and debug technical systems using Linux expertise
- Manage ticket queues to meet SLAs for internal and partner service teams
- Lead efforts to improve operational efficiency via metrics, procedures, tools, and documentation
- Collaborate with internal service teams on patches, OS migrations, and code updates
- Work with internal software development teams to enhance systems within the team’s scope
- Engage in knowledge-sharing sessions and collaborate with experienced engineers
- Allocate personal development time to learn new programming languages and build services
- Experience in software development or technical support
- Experience scripting in modern programming languages
- Experience troubleshooting and debugging technical systems
- Collaborative mindset
- Strong problem-solving abilities
- Willingness to share knowledge
- Linux expertise
- Scripting in modern programming languages
- Troubleshooting and debugging of technical systems
Reference: WJ-747_30152623