Infrastructure Systems Engineer

This Infrastructure Systems Engineer post sits in the Infrastructure Software team, a third-line operational team within Platforms and Services at Queen Mary University of London. The role centres on running and improving university-wide authentication, identity, single sign-on, mail and Office 365 services, moving services off legacy platforms and automating routine tasks. It is a hybrid post supporting around 5,000 staff accounts and over 20,000 student accounts across a multi-site estate. Candidates need substantial infrastructure software expertise built through progressively demanding roles.

What the job involves

• Lead delivery of high-quality, robust, resilient and secure university-wide IT services
• Implement, manage and enhance authentication, identity, access controls, single sign-on, collaboration, mail and Office 365 services in line with technical roadmaps
• Create innovative solutions to complex technical and business challenges
• Work with academic, professional and medical senior managers, staff and students to set technical and service standards
• Establish and develop system monitoring, producing and analysing reports to recommend solutions and drive improvement
• Ensure service level and performance objectives are consistently met
• Reduce technical debt by migrating services from legacy platforms to modern replacements
• Automate routine and repeatable technical tasks and processes
• Introduce self-service or first-line capabilities where practical

Experience

• Substantial relevant expertise in infrastructure software
• Progressively more demanding work roles demonstrating development
• Successful delivery of high-quality, customer-focused IT service in a complex, diverse, multi-site environment

Skills & knowledge

• Expert knowledge of infrastructure
• Significant subject matter expertise in authentication, identity management, messaging and collaboration systems
• Optimising use of people and financial resources while delivering value
• Conforming to industry best practice and audit requirements

What’s offered

• Competitive salaries
• Generous pension scheme
• 30 days' annual leave (pro rata for part-time or fixed-term)
• Season ticket loan scheme
• Personal and professional development opportunities
• Work-life balance and family-friendly, inclusive employment policies
• Campus facilities
• Flexible working arrangements