Infrastructure Team Lead

Resolian – Your global bioanalytical, biomarker and analytical sciences partner supporting all phases of your drug development.

Resolian is a leading global Contract Research Organization (CRO) providing specialized services in GxP and non-regulated bioanalysis, drug metabolism/pharmacokinetic (DMPK), and GMP CMC analytical and materials science. Its team of more than 400 experts across the US, UK, and Australia, Resolian supports pharma and biotech companies’ programs throughout the entire drug development continuum.

Responsibilities

• Lead the day-to-day management of global infrastructure services.
• Ensure infrastructure remains secure, resilient, and highly available.
• Manage cloud, server, storage, virtualisation, backup, and disaster recovery platforms.
• Oversee Microsoft Azure, Microsoft 365, Active Directory, Group Policy and Entra ID services.
• Act as a senior technical escalation point and mentor infrastructure team members.
• Work collaboratively across IT and the business to deliver effective solutions.
• Lead infrastructure projects, upgrades, and continuous improvement initiatives.
• Manage infrastructure vendors, licensing, procurement, and service performance.
• Act as Technical Lead for the Information Security Program.

Skills, Education & Qualifications

• Experience in a senior infrastructure role.
• Strong Microsoft Azure and Microsoft 365 administration skills.
• Experience managing Citrix Virtual Apps and Desktops, Citrix Cloud, StoreFront, Delivery Controllers, Cloud Connectors, and NetScaler (ADC / Gateway)
• Experience with Active Directory, Entra ID, identity management, and access controls.
• Strong Windows Server and virtualisation experience (Proxmox, VMware, or Hyper-V).
• Solid networking knowledge that includes DNS, DHCP, VPNs, firewalls, switching, and wireless networking.
• Knowledge of cyber security best-practice.
• Knowledge of backup, disaster recovery, and business continuity practices.
• Strong troubleshooting, communication, and stakeholder management skills.
• Experience managing suppliers or third-party service providers.
• Experience within regulated industries such as life sciences, pharmaceuticals, biotechnology, or clinical research.
• Knowledge of GxP, ISO 27001, or similar compliance frameworks.
• Relevant Microsoft, Citrix, VMware, or security certifications.

Personal Attributes

• Collaborative and approachable leadership style.
• Able to balance strategic thinking with hands-on delivery.
• Strong customer and service focus.
• Committed to continuous improvement.

Success Measures

• Reliable, secure, and resilient infrastructure services.
• Successful delivery of infrastructure projects and improvements.
• Strong cyber security posture and compliance.
• Strong stakeholder and supplier relationships.
• High levels of service quality and user satisfaction.
• A well-documented and scalable infrastructure estate.