Insights Analyst, Mobile for Development

Team

Emerging Tech programme Location: London, candidates must have right to work in the UK Position type: 1 year contract (inside IR35)

What the hiring manager says

‘Artificial intelligence is reshaping economies around the world but unlocking its potential in low- and middle-income countries requires robust evidence, practical insights and strong collaboration across the ecosystem. As an Insights Analyst in the EmergingTech programme, you'll join a collaborative team exploring how AI and emerging technologies can drive sustainable development. You'll contribute to research that informs industry, policymakers and donors, while developing your expertise in one of the fastest-evolving areas of technology and international development. This role is ideal for someone who is naturally curious, enjoys solving complex problems and wants to contribute to research with real‑world impact.’ Eugénie Humeau, Senior Insights Manager - EmergingTech

About the Team

GSMA Mobile for Development (M4D) is a dedicated global team within the GSMA, which brings together our mobile operator members, tech innovators, the development community and governments, to prove the power of mobile in emerging markets. The GSMA EmergingTech programme accelerates sustainable development and climate action by fostering the adoption of AI and emerging technologies in low- and middle-income countries (LMICs). We work with innovators across the public, private and third sectors to support the development and scaling of inclusive and responsible AI solutions.

About the role

As an Insights Analyst, you will contribute to the delivery of high‑quality research on AI and emerging technologies, helping generate evidence and insights that help address real‑world challenges in LMICs. Working alongside a team of researchers and specialists, you'll contribute to every stage of the research process, from evidence gathering and analysis through to stakeholder engagement, publication and dissemination. You'll help produce research that is rigorous, practical and influential, working with innovators, mobile operators, governments, researchers and development partners. Whether contributing to reports, analysing emerging trends, interviewing ecosystem stakeholders or developing presentations, you'll help translate complex technological developments into insights that inform decision‑making.

Key responsibilities for this role include:

• Support qualitative and quantitative research on AI and emerging technologies, including literature reviews, desk research and interviews, while working closely with Insights Managers and Senior Insights Managers.
• Analyse and synthesise research findings, contributing to reports, blogs, presentations, briefing papers and other knowledge products for industry, policymakers and development partners.
• Support the delivery of research projects by coordinating project activities, managing timelines and documentation, and liaising with external research partners and suppliers to help deliver high‑quality outputs on time.
• Contribute to the dissemination of research findings by identifying relevant events and engagement opportunities, supporting webinars, workshops and conference activities, and developing presentations and other communication materials.
• Monitor developments in AI and emerging technologies, identifying relevant evidence, case studies and emerging trends that strengthen the programme's research and thought leadership.
• Work collaboratively across the EmergingTech programme and the wider M4D team, contributing to cross‑programme research, events, thought leadership and knowledge sharing.

About You

We're looking for someone who is excited by the opportunity to work at the intersection of AI, digital innovation and international development. You'll bring strong research skills, excellent written communication and experience in (or a desire to learn about) emerging technologies and their application in low- and middle-income countries. While prior experience in every aspect of our work isn't expected, you'll be motivated to learn quickly and develop expertise in a collaborative environment. We welcome applications from individuals with the following demonstrated qualifications and skills:

• Demonstrable experience conducting or supporting qualitative and/or quantitative research, using appropriate research methodologies and synthesising evidence into clear, evidence‑based insights.
• Strong analytical skills, with the ability to analyse complex evidence, apply structured approaches to research questions and extract meaningful insights.
• Excellent written and verbal communication skills, with experience producing reports, presentations or other research outputs and communicating complex technical concepts in clear and accessible language.
• Understanding of, or strong interest in, AI, emerging technologies and their application in international development.
• Familiarity with the mobile ecosystem or broader digital development landscape would be advantageous.
• Strong organisational skills, with the ability to manage multiple priorities while working collaboratively across multidisciplinary teams and contributing to multiple research projects.
• Comfortable engaging with stakeholders from different sectors and cultural contexts.
• A proactive and intellectually curious approach, with a willingness to learn, take initiative and contribute to a collaborative team environment.

About your skills

• Analysis – Analysis is central to this role, enabling the interpretation of evidence, identification of trends and translation of complex information into clear, actionable insights that underpin high‑quality research.
• Communication – Essential for producing high‑quality research outputs and communicating complex technical concepts clearly to audiences across industry, government and the development ecosystem.
• Delivery – Strong delivery skills ensure research activities are effectively managed, priorities are balanced and outputs are delivered to a high standard.
• Agility – Agility is essential in the rapidly evolving AI landscape, enabling continuous learning, adaptability and responsiveness to emerging developments.
• Teamwork – Teamwork is fundamental to the way we work, supporting effective collaboration with colleagues and partners across GSMA and the wider ecosystem.

Contract type

Short term Contractor

Worker type Contingent Worker

What We Offer

Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast‑paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry‑changing projects and a stimulating and dynamic environment designed to enable you to flourish. In addition to architect‑designed offices and competitive compensation, our benefits include

• fantastic learning & development opportunities
• generous holiday allowances
• four additional days off for professional development
• many others

To learn more about the GSMA, visit our career site, our LinkedIn page and our Twitter page.

Being You at the GSMA

We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well‑being and work/life balance is important, so flexi‑time and remote working is available to all staff. We’re keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The success of the GSMA year on year will continue to be contributed by people from all walks of life.

GSMA Values

Passionately driven We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world‑changing impact.

Insightful leaders We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance.

Stronger together We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fueling each other’s successes and constantly asking how we can help.

Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we’re at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we’re not at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play.

If you're currently an employee at GSMA

please apply internally using the GSMAHub by clicking on ‘Jobs Hub’ in your main Dashboard.

About the GSMA

The GSMA is a global organisation unifying the mobile ecosystem to discover, develop and deliver innovation foundational to positive business environments and societal change. Our vision is to unlock the full power of connectivity so that people, industry, and society thrive. Representing mobile operators and organisations across the mobile ecosystem and adjacent industries, the GSMA delivers for its members across three broad pillars: Industry Services and Solutions, Connectivity for Good, and Outreach. Connectivity for Good engages members, governments and civil society, to advance positive policy and spectrum outcomes, facilitate digital innovation to reduce inequalities in our world, and tackle todays’ biggest societal challenges such as digital inclusion, climate change and sustainability. Industry Services and Solutions underpins the technology and interoperability that make mobile work. Via our projects, working groups and promotional activities we facilitate the industry’s focus on areas such as 5G, Mobile IoT, fraud and security. And our technical services offer tools, data and resources to enable even more efficient and robust mobile experiences for users. Outreach provides the world's largest platform, convening and informing the mobile ecosystem, at MWC Barcelona, Shanghai, Los Angeles and the M360 series, and through Mobile World Live and GSMA Intelligence with breaking news, insights and expert analysis. We invite you to find out more at gsma.com.