Instructor - Corporate & Customized - Continuing Education Contract - (CUST 1604 - Customer Service Essentials)

Instructor - Corporate & Customized - Continuing Education Contract - (CUST 1604 - Customer Service Essentials)

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.

To ensure consideration, applications must be RECEIVED no later than 23:59 pm on the closing date. Please note only those applicants selected for further consideration will be contacted.

Please see Special Instructions for more details.

The following course date & delivery method may be subject to change due to the current situation. Customer Service Essentials – April 21 - 22, 2027 . This is an online delivery course that runs on Wednesday & Thursday from 12:30pm - 4:00pm. More courses & dates may be added as required. You may be considered to facilitate group & customized training as required. You will be given notice of this ahead of time.

Competition Number

Competition Number ESC07330

Org Code/Description

Location

Location Saskatchewan Polytechnic Regina Campus

Posting Title

Posting Title Instructor - Corporate & Customized - Continuing Education Contract - (CUST 1604 - Customer Service Essentials)

Contract Start Date

Contract Start Date 01/04/2027

Contract End Date

Contract End Date 06/30/2027

Contract Rate

Contract Rate $60 per hour

Ongoing

Ongoing No

Bargaining Unit

Bargaining Unit Faculty Association

Course Dates and Times

Total Contract Hours

Total Contract Hours Based on Student Enrollment

Supervisor ID Number

Posting Status

Posting Status Open

Date Posted

Date Posted 10/19/2026

Closing Date

Closing Date 11/02/2026

Job Duties/Qualifications, Skills and Abilities (QSA)

Job Duties

• Prepare and facilitate the delivery of Customer Service Workshops for both public and corporate clients.
• Ability to model excellence communication, listening and oral presentation skills.
• Answer student questions and provide individual feedback on service excellence and customer service skills.
• Revise curriculum, develop appropriate learning activities and teaching plans for each teaching assignment.
• Manage the classroom to provide an optimum learning environment for students.
• Work co-operatively with the Continuing Education Consultant and colleagues in “team” environment.

QUALIFICATIONS, SKILLS, ABILITIES AND EXPERIENCE

Description

Required Qualifications

• Four year Bachelor of Education degree with a major in Business Education; OR Four year Bachelor of Education degree plus an Office Education certificate; OR an equivalent combination of education and recent, relevant experience.
• Expert understanding of customer service practices.
• Expert oral communication background, a strong understanding of conflict theory, and strategies used to diffuse conflict.
• Ability to apply basic principles and practices of adult education to assist learners with the required knowledge and skills.
• Recent relevant industry teaching experience preferred.
• Ability to effectively use a variety of instructional techniques when presenting the material such as role plays.
• Must be available to travel across the province to deliver customized courses.

Desired QSA

1. Demonstrated proficiency and recent experience in the use of the internet, e‑mail, MS Office Suite software and the ability to learn and adapt to changing technology.
2. Effective communication skills (written and oral).
3. Effective interpersonal skills and problem‑solving skills.
4. Effective instructional ability.
5. Ability to function as a team member in an ever‑changing environment.
6. Demonstrates valuing diversity.

Posting Supplemental Questions

Required fields are indicated with an asterisk (*).

#J-18808-Ljbffr