INTAPP Consultant

Hands‑on Intapp Consultant Analyst with 6–10 years of direct experience on Intapp products. Responsible for configuring, supporting, and testing Intapp modules, translating legal/business requirements into system changes, and working with Legal Operations, IT, and vendors to deliver stable, well‑documented solutions.

Key Responsibilities

• Configure and maintain Intapp modules (e.g., Intake, Conflicts, Time, Walls, CRM) and related workflows.
• Support day‑to‑day L2 activities: incident triage, root‑cause analysis, and request fulfilment.
• Translate user requests into requirements, user stories, and acceptance criteria.
• Assist with integrations between Intapp and adjacent systems (DMS, finance, HR) and support data imports/migrations.
• Monitoring the IIS/Integrate dashboards for incorrect data or failed execution processes.
• Troubleshoot connectors (Office365 connector, iManage connectors) they are authorized and authenticated
• Adjust workflow threshold or adjust user access permissions within INTAPP walls
• Prepare and execute test plans (unit, integration, UAT) and validate fixes in non‑prod and production environments.
• Create and maintain runbooks, KB articles, configuration documentation, and release notes.
• Deliver end‑user support, training sessions, and go‑live support for minor releases.
• Escalate complex issues to senior consultants or vendors and participate in vendor coordination as required.

Required Experience & Qualifications

• 6–10 years hands‑on experience working with Intapp products (configuration, testing, support).
• Practical exposure to at least 5 years of Intapp module such as Intake, Conflicts, Time, or Walls.
• Experience working with legal teams or within legal operations/support environments.
• Understanding the "New Business Intake" lifecycle, Conflicts of Interest rules, Information Barriers.

Technical & Professional Skills

• Strong configuration and troubleshooting skills for Intapp systems.
• Familiarity with ITSM tools (ServiceNow, Jira) and basic SQL or data‑manipulation skills for reporting/data fixes.
• Solid testing skills and experience preparing UAT test cases and coordinating user testing.
• Good documentation skills: runbooks, SOPs, BRDs, and change logs.
• Clear verbal and written communication; able to work with legal and technical stakeholders.
• Team player with a service‑oriented mindset and attention to detail.

Nice‑to‑Haves

• Exposure to integrations with iManage, 3E, or other legal DMS/finance applications.
• Basic scripting or data transformation experience (Python, SQL, ETL tools).