Integration and Automation Engineer

• Design and build Box automations, including Box AI for metadata extraction, classification, and manipulation


• Configure Zendesk AI features, including knowledge base, FAQs, and agentic or assisted chat


• Build and maintain integrations across Box, JIRA, HiBob, and other platforms


• Develop MCP-based and Claude Code-driven automations to remove manual handoffs between teams


• Ensure automations affecting validated or GxP-relevant systems are version-controlled, peer-reviewed, documented, and validated according to Qureight policies


• Work with internal departments to identify, size, and prioritise high-value automation opportunities


• Own automations end-to-end, including monitoring, error handling, documentation, and change management

Requirements

• Scripting/development ability using Python or TypeScript


• Ability to build and maintain integrations against REST APIs and webhooks


• Practical experience configuring and integrating SaaS platforms such as Box, Zendesk, and JIRA, or close equivalents


• Experience with version control using Git


• Experience with change-managed delivery workflows


• Ability to work with AI/LLM tooling, preferably Claude Code


• Prompt design and evaluating AI output quality


• Clear written communication and documentation skills


• Prior experience in a regulated environment such as GxP, ISO 27001, medical devices, or clinical trials preferred


• Familiarity with computerised system validation concepts preferred


• Exposure to MCP, agentic automation patterns, or workflow tooling preferred


• Understanding of information security fundamentals, including access control, data classification, and least privilege preferred

Core Competencies

Demonstrates expertise in designing and building automations using Box and Zendesk AI, with a strong focus on integration, version control, and compliance in regulated environments. Proficient in scripting with Python or TypeScript and experienced in managing end-to-end automation processes.

Highest-signal resume keywords

• Python Scripting


• TypeScript Development


• Box Automation


• Zendesk Configuration


• GxP Compliance

Hard Skills

• Scripting


• Integration Development


• REST API


• Webhooks


• Version Control


• Change Management


• AI Tooling


• Prompt Design


• Documentation


• Automation Development

Soft Skills

• Clear Communication


• Documentation Skills

Industry Keywords

• GxP


• ISO 27001


• Medical Devices


• Clinical Trials


• Computerised System Validation

Tools & Technologies

• Box


• Zendesk


• JIRA


• HiBob


• Git