Intelligence Solutions Support Specialist

We are looking for an Intelligence Solutions Support Specialist. The successful candidate can work from any of Client locations in West SK or East SK/MB, and will be responsible for monitoring incoming customer and dealer personnel calls with the intent of quickly addressing Precision Ag equipment problems.

Responsibilities

• Quickly and accurately resolving common data, digital and embedded solution questions, and errors through calls and ticketing system.
• Assisting the Intelligence Solutions team with equipment set up, optimization, reviewing customer data.
• Support equipment set up and operation relevant to water management.
• Performing diagnostic/repair of weather instruments.
• Assist in training & development of co-workers and customers.

Requirements

• 2+ years’ experience working in an agriculture related role.
• Have experience analyzing and interpreting data and reports.
• The ability to use desktop and internet applications.
• Dealership service or other related work experience considered an asset.
• The ability to work flexible hours, including travel.
• Valid Class 5 Drivers License and the ability to travel.