Intercom Expert: Platform Optimisation & Governance

Thebes Group is seeking an experienced Intercom Subject Matter Expert to support a global organisation in optimising its customer support platform and establishing effective, sustainable ways of working. With approximately 2,000 users across multiple companies, the role requires a hands-on specialist who understands how Intercom is structured and how to configure it correctly from the outset.

You will act as the in-house Intercom authority, guiding teams on platform capabilities, advising on