Intercom Migration Lead & AI Grounding Expert

Thebes Group is seeking a hands-on Intercom Subject Matter Expert (Contract) to lead a global migration journey. You will guide a multi-company team moving customer support from Salesforce to Intercom, with around 2,000 users transitioning and no prior Intercom experience in the team.

You will be the go-to Intercom authority, shaping setup best practices, governance, and security from day one. This administration-led role focuses on process over development, ensuring scalable and maintainable