Intermediate IT Service Desk Analyst

Support Eupraxia employees onsite in Vancouver through Tier 1 and Tier 2 troubleshooting, Microsoft 365 administration, and clear technical communication. Monday-to-Friday onsite work is required.

As an Intermediate IT Service Desk Analyst reporting to the Head of Information Technology, you will serve internal employees and contractors. The role supports a Cloud-First environment through ITSM queue management, Windows 11 troubleshooting, Microsoft 365 administration, and user communications. Your work helps maintain smooth IT operations across Eupraxia Pharmaceuticals.

Key Responsibilities:

• Deliver onsite Tier 1 and Tier 2 technical assistance
• Resolve incident tickets and service requests using ITIL practices
• Administer Microsoft 365 accounts, permissions, and service health
• Deploy and troubleshoot Windows 11 and macOS devices
• Support networks, meetings, inventory, provisioning, and knowledge articles

Requirements:

• Three-plus years of enterprise or mid-market technical support experience
• ITSM queue management experience; Freshdesk experience preferred
• Post-secondary computing diploma or degree and ITIL Foundation
• Microsoft 365, Teams, Zoom, networking, and endpoint security experience
• Full-time onsite availability in Vancouver, Monday through Friday

Apply your service desk, Microsoft 365, Windows 11, and communication expertise to support Eupraxia’s Vancouver operations.