Intermediate Observability Engineer

Chez CI, nous considérons qu’un excellent lieu de travail est un endroit sécuritaire où chacun peut s’exprimer, où les employés ont la possibilité de s’investir dans un travail valorisant, où ils ont l’occasion de se dépasser pour progresser, où ils peuvent travailler sur des produits et des projets innovants, et où ils sont soutenus et encouragés dans leurs efforts.

We are seeking a Mid-Level Observability Engineer to help build, maintain, and enhance our enterprise monitoring and observability capabilities across cloud and hybrid environments. This role is hands‑on and execution‑focused, supporting Dynatrace and AWS CloudWatch implementations, dashboard development, alert tuning, instrumentation, and operational reporting for critical platforms and applications

The ideal candidate will partner with Cloud Engineering, DevOps, SRE, and application teams to improve service visibility, strengthen monitoring coverage, and embed observability practices into ongoing operational and delivery workflows.

Key Responsibilities

• Monitoring & Platform Operations
• Assist in implementing and maintaining centralized observability capabilities using Dynatrace and AWS CloudWatch across enterprise systems and cloud workloads.
• Deploy, configure, and support Dynatrace OneAgent and related monitoring components across hybrid infrastructure and modern application environments.
• Help onboard applications, services, and infrastructure into monitoring platforms, ensuring basic visibility for availability, performance, logs, metrics, and traces.
• Support the creation and maintenance of dashboards, management zones, tagging structures, notebooks, and alert configurations.
• APM, Alerting & Troubleshooting
• Configure and maintain monitoring for distributed applications, APIs, databases, and cloud‑native workloads.
• Build and tune persona‑based dashboards and alerting thresholds for engineering, operations, and leadership audiences while helping reduce unnecessary alert noise.
• Support incident triage and root cause analysis using Dynatrace features such as Davis AI, topology mapping, and distributed tracing under the guidance of senior engineers.
• Assist with post‑incident follow‑up by identifying monitoring gaps and recommending dashboard, threshold, or instrumentation improvements.
• Cloud & Telemetry Engineering
• Implement cloud observability capabilities using AWS CloudWatch, including logs, metrics, alarms, dashboards, and basic analytics.
• Support distributed tracing and log aggregation for microservices, containerized platforms, and serverless workloads such as EKS, ECS, and Lambda.
• Work with development and DevOps teams to improve instrumentation consistency and embed monitoring tasks into CI/CD workflows.
• Contribute to automation of monitoring deployment and configuration tasks through scripting and infrastructure‑as‑code practices.
• Operational Excellence & Team Collaboration
• Create recurring operational reports and dashboards that track application health, infrastructure performance, and service‑level indicators.
• Participate in monitoring reviews, tuning exercises, and platform housekeeping activities to improve quality of observability data
• Collaborate with senior engineers and cross‑functional teams to document standards, improve adoption, and support enterprise monitoring initiatives.
• 3–5 years of experience in Observability, Monitoring, DevOps, Systems Engineering, or SRE‑related roles.
• Hands‑on experience with Dynatrace, including deployment, configuration, dashboarding, alerting, and basic APM support.
• Working knowledge of AWS infrastructure and monitoring concepts, especially CloudWatch and common cloud services used in enterprise environments.
• Experience with scripting or automation using Python, Bash, or PowerShell for monitoring operations and platform support tasks.
• Familiarity with Terraform or CloudFormation for basic infrastructure and configuration deployment.
• Understanding of observability fundamentals, including metrics, logs, traces, alerting, the golden signals, and structured logging practices.
• Good understanding of modern application environments such as microservices, container platforms, and distributed systems.

Preferred Qualifications

• Dynatrace Associate or Professional certification.
• Exposure to OpenTelemetry, Prometheus, Grafana, ELK/Elastic, or Splunk
• Experience supporting monitoring for Kubernetes, AWS Lambda, APIs, and containerized application environments.
• Familiarity with CI/CD integration patterns for monitoring validation and observability onboarding.

Un environnement propice à la réussite

Nous offrons un environnement de travail en présentiel, des avantages sociaux concurrentiels et un milieu de travail bienveillant, afin de permettre à nos employés de s’épanouir tant sur le plan personnel que professionnel.

CE QUE NOUS OFFRONS

• Siège social moderne situé à distance de marche d’Union Station
• Remboursement de la formation
• Désignations professionnelles payées
• Régime d’épargne des employés (REE)
• Programme de rabais d’entreprise
• Avantages sociaux collectifs améliorés
• Programme de complément de congé parental
• Congés payés pour activités bénévoles

Nous ne communiquerons qu’avec les candidats sélectionnés pour une entrevue. CI Financial Corp. et toutes ses sociétés affiliées (« CI ») offrent un environnement de travail équitable et accessible. CI s’engage à prendre en compte les besoins d’accommodement pour les personnes handicapées. Si vous avez besoin de mesures d’adaptation pour postuler une offre d’emploi, ou si vous avez besoin que cette offre soit publiée dans un autre format, ou si ce besoin se fait sentir à toute autre étape du processus de recrutement, communiquez avec nous à l’adresse , ou appelez le , poste 4747.