IP Network Incident Response Specialist

Lead high-impact network incident response for Rogers, applying routing, switching, and troubleshooting expertise in a 24x7 operations environment.

As a NOC Specialist, you will support national core IP networks, MPLS infrastructure, and compute environments. The position focuses on impact mitigation, MTTR reduction, service restoration, and operational reliability. You will collaborate with Network Engineering, Architecture, vendors, carriers, and technical teams while supporting internal and external customers.

Key Responsibilities:

• Drive core-related incidents through resolution and impact mitigation
• Provide continuous operational support across critical network platforms
• Prepare network status, fault management, and utilization reports
• Document Network Operations standards and best practices
• Support new product launches with Service Assurance advisory

Requirements:

• Minimum two years’ relevant IP Network Engineering experience
• Extensive routing and switching knowledge in multivendor environments
• CCNA or CCNP Routing and Switching certification required
• Strong analytical, troubleshooting, and problem-solving skills
• Ability to work days, nights, weekends, and holidays

Bring routing, switching, and incident leadership skills to Rogers’ core network service assurance and restoration operations.