IT 2nd Line Engineer

We're looking for an experienced 2nd Line IT Engineer to join our Nottingham IT team, providing hands on support across our manufacturing sites. This is a fantastic opportunity for someone who enjoys solving technical challenges, building strong relationships with users, and making a real impact in a fast-paced business. This role offers a varied mix of incident management, infrastructure ownership, project delivery, and collaboration with colleagues across the wider IT function. This is a site-based role and due to some possible travel between sites, a full UK driving licence and access to your own vehicle are essential. We're looking for someone with proven 2nd line support experience who can bring technical expertise, a proactive mindset, and a customer-first approach to support our growing business.

What You'll Be Doing

• Acting as the on-site IT point of contact for Nottingham, providing hands on and remote support.
• Managing and resolving escalated incidents from the Service Desk, ensuring SLA targets are met.
• Taking ownership of site IT infrastructure, equipment, and asset management.
• Working closely with 2nd and 3rd Line teams to troubleshoot issues, identify root causes, and implement lasting solutions.
• Supporting the delivery of IT projects and continuous improvement initiatives across the Group.
• Form part of the Out of Hours team taking turns on a rota-based process to act as an escalation point for out of hours calls.
• Proven experience in a 2nd Line IT Support or IT Engineer role, ideally within a fast-paced manufacturing environment.
• Strong knowledge of Microsoft 365, desktop and laptop support, printers, networking, VPNs, and end-user technologies.
• Excellent troubleshooting, fault-finding, and problem-solving skills with a proactive approach to support.
• Ability to manage multiple priorities, balancing incident resolution, project work, and stakeholder expectations.
• Full UK driving licence, access to a vehicle.

Benefits to Include

• 33 days holiday (including bank holidays)
• 2 Employee Volunteering Days per year
• Online and High-street retailer discount scheme
• Employee well-being and community support groups
• Informal and Formal training opportunities with personalised online LMS platform
• Charity Initiatives and Team events
• 24/7 Access to Grocery Aid (Free Financial, Emotional and Practical Support)
• Physical Wellbeing Benefits - Free on demand exercise hub and various gym discounts.
• Online Wellbeing benefits
• Free Financial wellbeing - mortgage calculators, budget tools, financial aid tools
• Holiday Discounts via Online Retail Discount

What You Should Know About How We Recruit At The Compleat Food Group

We believe great teams are built on difference. We create an inclusive, respectful environment where everyone feels safe, supported, and are able to be themselves at work. We're proud to be an equal opportunities employer and are committed to Fairness, Equity, Inclusivity, and Respect. If you need a reasonable adjustment at any stage of our recruitment process, just let us know, we'll support you - confidentially and with care. We hire the best people for our roles, not the same people. Whoever you are, wherever you're from, we focus on what you do and the impact you could make in our business. Our recruitment process is fair, accessible, and designed to give everyone an equal chance. You'll also find benefits that support people at every life stage, plus active internal networks - including Women @ Compleat