IT Administrator

As an Analyst at Accenture, you will troubleshoot IT and AV issues to keep production systems available. You’ll work independently yet contribute to cross-functional discussions, guiding incident resolution and stakeholder communications. Your role supports C‑level executives and a dynamic team, ensuring confidential, high‑quality service. This position combines hands-on technical work with collaboration to deliver reliable, enterprise‑grade IT/AV support. You will contribute to a culture that values speed, reliability and service excellence.

• 25 days of vacation per year
• private medical insurance
• three days leave per year for charitable work of your choice

• Provide IT and AV support and troubleshooting for MD and WG users
• Drive incident and outage resolution and communication
• Utilise ServiceNow to meet SLAs
• Assist with backend administration including asset tagging, auditing, and disposals
• Maintain data retention practices

• Very strong technical skills in IT and AV support
• Hands-on experience supporting C-Level executives
• Exceptional level of customer service and confidentiality
• Flexible regarding duties and hours, including occasional out-of-hours work for high‑profile events
• Shift cover where required

• customer service orientation
• confidentiality
• flexibility
• ServiceNow (nice to have)
• Microsoft Office Suite (advanced)
• Apple macOS Management (advanced)