IT Analyst

Location

Fergus, ON, On-site

Language

English, strong written and verbal communication skills

Duration

1-year contract

About the Opportunity

Were looking for an experienced IT Technical Analyst to provide hands-on, on-site technology support within a collaborative North American IT infrastructure environment. Based in Fergus, youll be a key point of contact for employees, resolving day-to-day technology issues while helping ensure systems and equipment operate reliably.

This role combines Level 1 and Level 2 user support with exposure to infrastructure, networking, servers and IT projects. Youll work closely with regional and central IT teams, making this a great opportunity for someone who enjoys troubleshooting, supporting people and taking ownership of technical issues.

Whats In It for You

Join a collaborative IT environment where you can apply your technical expertise across a broad range of technologies. Youll gain exposure to desktop, server and network infrastructure while working with experienced IT teams and contributing to projects, continuous improvement and knowledge sharing.

Your Responsibilities

• Youll provide Level 1 and Level 2 technical support to on-site users, troubleshooting incidents and service requests.
• Youll install, configure, image and maintain PCs and other IT equipment.
• Youll support Microsoft 365, Windows 11, Windows Server and related technologies.
• Youll assist with network and infrastructure troubleshooting, including Cisco and Meraki environments.
• Youll monitor equipment and systems while following established security, service and operating procedures.
• Youll diagnose incidents, identify root causes and elevate complex issues when required.
• Youll document solutions and maintain accurate knowledge-management resources.

Skills and Qualifications

• 5+ years of Information Technology experience, ideally within hands-on desktop, technical or infrastructure support.
• Associate Degree in Science required, with a Bachelors degree preferred.
• Strong knowledge of business systems, computer hardware and network infrastructure.
• Proficiency with Microsoft 365, Windows 11, Tanium, and Windows Server 2016 and 2025.
• Working knowledge of networking technologies, including Cisco and Meraki.
• Experience supporting hardware such as HP PCs, Dell HCI servers and printers.
• ITIL knowledge is preferred, along with strong analytical, organizational, communication and interpersonal skills.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals.All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.