IT Analyst

We are looking for Microsoft Support Analysts to work with in eCommerce project.

Job Responsibilities:

• Providing IT Technical IT support to users of services as first point of contact
• Supporting for incident resolution
• Supporting in diagnosing, resolving technical IT problems and incidents management
• Ensuring the delivery of an effective and appropriate service to all service users
• Timely resolution and escalate as appropriate, incidents and requests for service received from service users via email, web form or telephone
• To be a part of a Agile team - Working knowledge of Microsoft SharePoint
• Working knowledge of Microsoft Azure cloud
• Good experience using SQL and Microsoft Excel
• To be a part of a Agile team
• Working experience with API tools / REST API
• Knowledge in using Microsoft SharePoint and Azure cloud

Skills Required:

• Microsoft SQL Server
• Power BI
• Microsoft Office 365
• Microsoft word
• Microsoft Excel
• HTML
• CSS

API Tools:

• Postman
• Ping API
• ReadyAPI

Databases:

• Microsoft SQL Server
• Oracle 10g

Ticketing tools:

• JIRA
• ServiceNow
• Confluence

Desirable:

• Any Payment gateway experience is desirable
• Any e-commerce related experience is desirable

Educational qualification:

• Bachelors degree or above

If you are interested, please apply with your updated CV on or before 26/10/2025