IT Analyst, Field Support Engineer

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at

We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Requirement:

· Deliver on-site L1/L2 IT support for end users, devices, and local services, restoring productivity quickly and minimizing operational downtime.

· Diagnose and resolve endpoint, collaboration, and basic connectivity issues to maintain stable day-to-day operations across site-critical environments.

· Support device lifecycle management (build, deploy, maintain, replace) to ensure users have reliable, ready-to-use technology.

· Execute site changes and deployments in line with defined processes, standards, and risk controls.

· Maintain accurate asset records, documentation, and high-quality ticketing in ITSM tools to support control, visibility, and continuous improvement.

Experience:

· Hands-on IT support professional with proven experience restoring service quickly and effectively in operationally sensitive environments.

· Customer-focused communicator who gives clear updates, builds trust quickly, and works effectively with end users, site leaders, and technical teams.

· Structured troubleshooter capable of diagnosing L1/L2 endpoint, application, and connectivity issues

· Process-driven operator with strong ITIL discipline and a consistent record of high-quality ticketing, documentation, and follow-through.

· Reliable team player who takes ownership, collaborates well, and proactively builds technical capability across IT domains in a complex site environment

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to

Job Features

Job Category

Technical

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